Tax - All prices are quoted in pounds sterling and are exclusive of UK VAT. (Not applicable to exports.) The customer is responsible for all local taxes and European customers will need to provide their VAT number prior to shipping.
Payment may be made by cheque, bank transfer, debit card or major credit card. For orders over £1000.00 we require a 1/3rd deposit. Orders under £1000.00 we require payment in advance.

Acceptance - The customer shall inspect the goods within 3 days after receipt and shall be deemed to have accepted the goods unless within this time after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, Advanced Optical Interiors Limited shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection at a later date.

Shipping and Handling - Delivery of larger orders is by a pallet network to one address in the UK Mainland. Small orders and other areas outside the UK mainland will incur an additional cost. If it is not convenient to receive your order palleted we can arrange alternative transport at an additional cost. Deliveries will normally occur between Monday & Friday but exact delivery times cannot normally be specified. Please provide a daytime telephone number so you can be contacted if necessary. With heavy items you will need to provide help with unloading and carrying of the goods on to your premises.
Please do not sign the carriers consignment note “Received in Good Condition” unless you are completely satisfied they are in good condition.

Delivery Schedule - It is our policy to try and fulfil all orders within 28 days.
If a specific delivery date is required we will make every effort to comply.

Risk Assessments - AOI has carried out risk assessments on all products. Risk of injury can be reduced on products protruding from the wall by:
    a) Where possible fitting a worktop underneath.
    b) Staff should be made aware of any risk.
    c) Tripping hazards should be removed from the
        vicinity of the displays.
    d) Visitors and customers should be made aware eg.
        “please keep your children under control”.

Guarantee - We make every effort to ensure the product ordered arrives with you in perfect condition. If for any reason you are not satisfied with our product or service,then please contact customer care and we will endeavour to resolve the problem.
We are unable to accept any claims for damages once goods have been fitted by other persons than our own fitters.
All items are hand made by our own skilled craftsmen from high quality materials. We use real wood veneers with a hard lacquer finish, and some variation in shading may occur.

Contact Us - If you need to reach us, please e-mail us on info@aointeriors.com. Alternatively, you can call us on international (+44) 08451 181257 or fax us on (+44) 01594 546389 or write to us at:

Advanced Optical Interiors
Unit B The Acacia Building
Vantage Point Business Village
Mitcheldean GL17 0DD
England.

Returns Policy - If you have cause to return faulty or defective goods, please telephone 08451 181257 for return Instructions. Items returned for any other reason will be subject to a 25% handling charge.